Request RMA

Personal information


Name Surname
Company DNI/NIF
Address  
Postal code City
Province Country
Telephone Extension
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Material to be sent


Return Repair under warranty Repair out of warranty
Units Article code Serial number Delivery note Failure description
I have read and I accept the privacy policy and the RMA conditions.
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PRIVACY POLICY STATEMENT

Darrera, S.A., from now on Darrera, informs Users that is in compliance with the current personal data protection rules and specially with the Organic Law 15/1999, of 13th of December, on the Protection of Personal Data and also with the Organic Law 34/2002, of 11th of July, on the Services of Information Society and Electronic Commerce (Spanish laws).

In accordance with the current regulations, Darrera only collects strictly necessary data to provide services arising from its activity and other benefits, services and activities assigned by law.

The present privacy policy may change over time due to possible changes in legislation, case law or the criteria used by the Spanish Agency for Data Protection and/or the competent authority at all times. That is why Darrera reserves the right to amend the present legal notice to adapt to legislative or case law novelties that are in force at the precise moment of accessing to the website. In the previous circumstances, Darrera will announce on this website, the changes introduced in advance to their implementation.

CONFIDENTALITY

All the data provided by email or electronic forms, will be treated according to the valid personal information law, and it will always be treated with confidentiality by all the Darrera's personnel and associates that will have access to it.

REPORT ON THE DESIRE TO LEAVE THE DATA AND ITS IMPLICATIONS

WILLINGNESS

We inform the Users that the responses to the questions raised in the forms for collection of information contained in the present website, have voluntary character, though the denial to facilitate the requested information can entail the impossibility of access to the services that require it.

CONSEQUENCE

Through the implementation of the forms included in this website, relating to services provided by Darrera, Users accept the inclusion and processing of the data provided in a personal data file, which owns Darrera, and they can exercise the relevant rights as the next clause.

INFORMATION TO THE USER ABOUT RIGHTS OF RECTIFICATION, ACCESS, OPPOSITION AND CANCELLATION OF HIS DATA

Users may exercise, on data collected in the manner described in the previous section, the rights recognized in the Organic Law 15/1999 and, in particular, the rights of access, rectification, opposition and/or cancellation of data. The rights referred to in the preceding paragraph may be exercised by every User through written and signed request, accompanied by photocopy of ID card or Passport, addressed to the following direction:

DARRERA, S.A.
TO THE PERSON IN CHARGE OF DATA PROTECTION
C/ de l'Església, 5-7-9
08950 Esplugues de Llobregat
Barcelona (Spain)
Subject: Privacy policy

Likewise, if a User does not want to receive information by email or by any other way, they may communicate it for any way that should stay witness of its receipt to Darrera in the above address.

INFORMATION ON THE DATA WHICH HAS BEEN PRESERVED AND WITH WHAT PURPOSE

DATA TO BE PRESERVED

Exclusively contact information (basic character), such as name, surname and email. This information is received by Darrera and is never sold, transferred or leased to other companies, except in the logical case to provide the service.

Darrera is responsible for those files of personal data, created by and for Darrera, with the purpose of performing maintenance and management of the relationship with the Users, information and distribution of products, as well as carrying out of various activities.

WITH WHAT PURPOSE

Likewise, we inform that information of the databases may be used to identify Users and to accomplish statistical studies of the registered Users.

During the data collecting process, and whenever data is requested, Users will be notified of mandatory or voluntary data collection character and, in case it could not be inferred from the electronic form in question, the need of implementation of this data to be able to give access to certain contents available on the website.

In this case, Users will be asked to allow Darrera to use their data in order to transmit information concerning to the entity, its activities or related issues.

USER AGREEMENT IN ORDER THAT HIS INFORMATION IS REGISTERED IN A FILE

Filling out any of the data collecting forms involves that the User accept this conditions of use and privacy policy, giving understood that has been informed of the conditions of use and disclaimer of the same and undertakes its entire compliance while browsing and participating in www.darrera.com.

PREVENT THE TRANSMISSION OF DATA TO THIRD PARTIES WITHOUT THE EXPRESS CONSENT OF THE USER

At the same time, and except that the User has been informed of possible existence of transfers of his information to thirds, and his assent has been obtained to the same ones, in no case, except the cases protected by the force legislation, no third foreign one to Darrera will have access, without the express assent of the Users, to his personal and/or navigation information. In the rest of the cases, Darrera will collaborate in order that the third ones expire with the in force legislation, though the responsibility will be exigible to the mentioned third ones.

Darrera does not sell, rent or give personal data of Users of this website, except when necessary for the service itself.

Darrera does not sell, rent or dispose emails from its Users to other companies, except when necessary for the service itself.

CANCEL AN ACCOUNT FROM THE DISTRIBUTION LIST OF INFORMATION

Occasionally, Darrera may send an email notifying improvements, innovations or offers, which are produced in this website. At any time the User can cancel his subscription sending an email to info@darrera.com.

IMPORTANT. RMA conditions:

1. The material must be returned with a copy of this form properly filled out and the RMA number printed in a visible place of the parcel.

2. Failure descriptions must be detailed. Descriptions of the kind "doesn't work" or "defective" or the lack of description will lead to the denial of the RMA request. In case of necessity, use an appendix to provide a more detailed description.

3. The material must be sent within the 7 days next to the RMA emission.

4. In case of return, the material must be sent in its original package, free of scratches and properly packed to avoid damages during the transport.

5. If not otherwise indicated and confirmed in writing, the sender will cover the transport costs of the defective material.

6. RMA due to a misuse of the product, breakages during transport or failure of components beyond to Darrera, S.A. may not be accepted.

7. The nonacceptance of the quote entails a cost, depending on the current rate, in terms of preparing and checking the RMA and operating the material.

8. 3 months after the preparation of the quote of repair without this being accepted or the material claimed by the client, the material will be kept to the disposal of Darrera, S.A.

9. The repair warranty is for 6 months not cumulative with the original warranty of the product.

10. The noncompliance of these conditions can lead to the rejection of the RMA or a delay in its processing.